Returns
Due to the nature of our products, no refunds are given.
Exchanges are accepted provided that all of the following conditions have been met:
• All orders must be returned in the original packaging, unopened and undamaged
• All rexchanges must be made within 72 hours of recorded receipt.
• Exchanges are available for products of an equal value.
• The seal holding the hair extension in place has not been removed
Customers are responsible for the shipping and handling costs of their exchange, therefore we strongly advise sending parcels through a tracked courier service, since we will not be liable for any lost items.
Customised orders cannot be returned or exchanged under any circumstances.
Cancellations
Orders may be cancelled provided that they have not been dispatched. If you would like to cancel your order please contact us via email at hello@luxuryrawhair.london.