This website is operated by Luxury Raw Hair London Limited. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:
- who we are;
- how and why we collect, store, use and share personal information;
- your rights in relation to your personal information; and
- how to contact us and supervisory authorities in the event that you have a complaint.
Who we are
Luxury Raw Hair London Limited ('we', 'us', 'our') collect, use and are responsible for storing certain personal information about you ('you', 'your', 'yours').
The personal information we collect and use
Personal information is information which you can be identified from (and does not include any anonymised forms of information).
1. Types of personal information
We may process the following types of personal information in relation to you:
Contact details such as email addresses, postal addresses and telephone numbers and payment details such as credit card and bank information.
How your personal information is collected
This section describes how the above types of personal information are collected by us. Your personal information will be collected as follows:
1. Personal information obtained from you directly
We will sometimes obtain information from you directly, including when you:
Subscribe to a newsletter or promotion, purchase goods or provide data for marketing purposes
2. Personal information obtained by use of cookies or other automated means
We will sometimes obtain information via automated technology. This shall be by use of cookies and other similar technology. A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. Usually this will be in order to monitor and obtain information regarding:
Number of user visits to the website and what pages have been accessed and for how long
On the first occasion that you use our site we will ask whether you consent to our use of cookies and/or other similar processing technologies. If you do not consent, such technologies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies. However, this might result in some of our website features not working.
For further information on our use of cookies and other similar technologies, please go to About Cookies .
3. Changes to the way in which we collect your personal information
In the event that we need to obtain personal information in relation to you from any other source than those described above, we shall notify you of this.
How we use your personal information
1. General purposes
In general, your personal information will generally be processed for the following purposes:
To enter into a contract for the sale of goods and to use information for marketing purposes.
If you have started to buy one of our products but have not completed the transaction you may have supplied some personal information to us. In these circumstances we might send you an email to remind you about the uncompleted purchase. If you do not wish to receive this type of email you can opt out of receiving them.
2. Use of your information for marketing purposes
We have described above that one of the general purposes for which your data shall be processed is for our marketing purposes.
We wish to make you aware that you have the right to object or to opt-out of any direct marketing by:
unsubscribing using the link at the bottom of all emails or by writing to us at hello@luxuryrawhair.london
Lawful basis for processing of your personal information
We have described above the purposes for which we may process your personal information. These purposes will at all times be justified by UK data protection law.
1. General lawful bases
The lawful basis upon which we are able to process your personal data are:
- where we have your consent to use your data for a specific purpose;
- where it is necessary to enter into a legal contract with you or to perform obligations under a legal contract with you;
- where it is necessary to enable us to comply with a legal obligation;
- where it is necessary to ensure our own legitimate interests or the legitimate interests of a third party (provided that your own interests and rights do not override those interests). Wherever we rely upon this basis, details of the legitimate interests concerned shall be provided to you;
- where we need to protect your own vital interests (or the vital interests of another person); and/or
- where it is needed in the public interest (or where we are acting in our official functions), provided that the task or function has a clear basis in law.
In general, in order to meet the purposes we have described above, we will process your personal information where we have your express consent on each occasion that the data is processed.
2. Lawful bases specifically applicable to marketing
We will only ever use your personal information to send you marketing directly where we have your explicit consent (which will be obtained in a format separately to this policy).
Sharing of your personal information
If you buy goods through our website, we will have to provide your payment information to our payment processors for payment purposes. We will also have to provide your name and address to DHL who will deliver your goods on our behalf. Similarly, we may share personal information we third parties who provide services to our website. We may also use other companies and individuals to perform services on our behalf, and we may work with other companies and individuals on specific products and services. They are known collectively as ‘Providers’ and could include data analysis companies, credit card process companies, customer service and support providers, email and SMS providers and web hosting and development companies.
How long your personal information will be kept
Your personal information will only be kept for the period of time which is necessary for us to fulfil the above purposes.
We envisage that your personal information shall be retained by us for the following:
Contact information for 4 years and payment information for 6 months.
After the period described above, your information shall be properly deleted or anonymised.
Keeping your information secure
We will ensure the proper safety and security of your personal information and have measures in place to do so. We will also use technological and organisation measures to keep your information secure. These measures are as follows:
User account access is controlled by unique username and password. All data is stored on a secure server. Payment details are encrypted using SSL.
We have proper procedures in place to deal with any data security breach, which shall be reported and dealt with in accordance with data protection laws and regulations. You shall also be notified of any suspected data breach concerning your personal information.
Children
Our website is not intended for children (anybody under the age of 18). We do not intend to collect data from children.
Your rights
Under the UK General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information;
- access to your personal information and to certain other supplementary information that this Privacy Statement is already designed to address;
- require us to correct any mistakes in your information which we hold;
- require the erasure of personal information concerning you in certain situations;
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this information to a third party in certain situations;
- object at any time to processing of personal information concerning you for direct marketing;
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
- object in certain other situations to our continued processing of your personal information, or ask us to suspend the processing procedure in order for you confirm its assurance or our reasoning for processing it;
- object to processing our your personal information where we are doing so in reliance upon a legitimate interest of our own or of a third party and where you wish to raise to an objection to this particular ground;
- otherwise restrict our processing of your personal information in certain circumstances;
- claim compensation for damages caused by our breach of any data protection laws; and/or
- in any circumstance where we rely upon your consent for processing personal information, you may withdraw this consent at any time.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on your rights under the General Data Protection Regulations.
If you would like to exercise any of these rights please contact us by email at hello@luxuryrawhair.london
Complaints procedure
We hope that we can resolve any query or concern you raise about our use of your information.
The UK General Data Protection Regulation also gives you right to lodge a complaint with the supervisory authority. The supervisory authority in the United Kingdom is the Information Commissioner.
Changes to the privacy policy
This privacy policy was published on 17th March 2022 and last updated on 17th March 2022.
We may change this privacy policy from time to time and will notify you of any changes by email if you have opted to receive emails
Contacting us
The relevant person to contact regarding your personal information is Luxury Raw Hair London Limited.
Any requests or questions regarding the use of your personal information should be made to the company by email at hello@luxuryrawhair.london