FREE UK Standard Delivery (DHL)
• Free standard next day delivery is available Monday to Friday for orders placed before 2pm.
• Deliveries are carried out Monday to Friday (excluding Sunday and Public Holidays).
• Deliveries are tracked and you will receive a tracking order via email once your order has been dispatched.
• A signature may be required on receipt. If you are unavailable to take delivery of your parcel, the courier will leave a delivery card.
UK Priority Delivery (DHL) (Get your order before 1pm next day)
• Priority delivery is available Monday to Saturday for orders placed before 2pm.
• Priority delivery is excluded on Sunday and public holidays.
• Priority delivery is charged at £7.99.
• Deliveries are tracked and you will receive a tracking order via email once your order has been dispatched.
• Priority Delivery is guaranteed before 1pm and a signature will be required upon receipt.
• If you are unavailable to take delivery of your parcel, the courier will leave a delivery card.
International Delivery (DHL)
• International delivery is available Monday to Friday.
• International delivery costs start from £40 for a package under 1kg to most countries.
• Deliveries are tracked and you will receive a tracking number via email once your order has been dispatched.
• Our couriers deliver during normal business hours and a signature may be required upon receipt.
• Luxury Raw Hair London is not responsible for any customs duties. They must be paid for by the recipient. Luxury Raw Hair London has no control over these costs, as customs policies and import duties vary from country to country.
• If you are unavailable to take delivery of your parcel, the courier will leave a delivery card.
• Please note that orders will not be delivered on public holidays but on the next working day.
Undelivered Order
• Once goods have been dispatched you can track your order with the tracking number provided. If you haven’t received your order by the estimated delivery time, please email us at hello@luxuryrawhair.london
• Luxury Raw Hair London cannot be held responsible for any lost or stolen parcels as a result of delivery instructions provided by the customer.